Terms of Service
This Service Policy applies to purchases made through Casamesto (hereinafter referred to as “we” or “us”).
1. Introduction & Scope
This policy outlines the terms guiding users’ interaction with our online store, including browsing, ordering, purchasing, and receiving support.
2. User Accounts & Website Responsibility
Users are responsible for ensuring that all information provided when using our website is accurate and complete.
We work to ensure service accessibility, though occasional interruptions may occur for updates or maintenance.
3. Products, Stock & Pricing Notice Rights
We reserve the right to modify or update pricing, adjust availability, and revise product information at any time.
Availability may vary or sell out without prior notice.
4. Orders & Payment
An order is considered received once checkout is completed and payment confirmation is issued.
Processing continues based on stated timelines unless otherwise communicated by customer service.
5. Shipping Policy
Orders of 100 AUD or above qualify for free delivery; orders below 100 AUD incur a flat 8.99 AUD shipping fee.
Shipping is available within Australia only. Processing time is 1–3 business days, and estimated delivery is 6–10 business days.
Full details: Shipping Policy.
6. Order Cancellation Policy
Orders may be cancelled before processing or dispatch begins.
Users must contact customer service by email or phone and provide the order number and payment proof.
Once approved, refunds are processed within 1–3 business days and returned to the original payment method.
Full terms: Order Cancellation Policy.
7. Return & Exchange Policy
Returns or exchanges may be requested for eligible reasons within the outlined timeframe.
Users must contact customer service with order details and supporting information to begin the request.
Approved refunds are processed within 1–3 business days to the original payment method, and exchanges are shipped within 1–3 business days after item inspection is completed.
Full details: Return & Exchange Policy.
8. Disputes & Governing Rules
Users should first reach out to customer service to resolve any concerns relating to orders or services.
Where required, matters will be handled under applicable requirements within the user’s jurisdiction in Australia.
9. Privacy & Data Protection
Personal information is managed according to our privacy practices as outlined in our Privacy Policy.
This includes rights granted to users regarding access, correction, and withdrawal under GDPR.
10. Intellectual Property
All online content, including page layout, written material, and images, is controlled by us and may not be copied, reproduced, or reused without written approval.
11. Limitation of Liability
We will offer reasonable support within our means.
However, we are not liable for issues arising from circumstances outside reasonable control, including interruptions, delays, or external service disruptions.
12. Updates to This Policy
We may revise or amend this policy whenever required.
Continued use of our services after updates indicates acceptance of the revised terms.
13. Contact Us
For questions, clarification, or further assistance, contact us:
Address: 9504 Edmonds Way Apt 223, Edmonds, WA 98020-5942, US
Phone: +1 (253) 686-6448
Email: solutions@casamesto.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)